Before you add another role
The role you are hiring for may be carrying more than one problem.
A job opening can reveal where customers are waiting, where your team is overloaded, and where the business needs a dependable right-hand layer around the next hire, not merely another title on payroll.
What a job post cannot tell you
A job description lists tasks. It rarely shows which of those tasks need a person, which need a stronger process, and which a dependable support layer could carry beside your next hire.
What the role is really carrying
We trace the work beneath the title: the response, follow-up, coordination, and intake that would land on the new person on day one.
What belongs with the human hire
Judgment, relationships, and the work your customers should feel. The hire you make should be hired for those, not buried under the rest.
What support should exist around them
The right-hand layer that gives your next hire room to do the work you actually hired them for, from their first week.